Privacy Policy rebate99

Rebate99 ("we", "Platform", or "rebate99.fun") is fully committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information in line with our legal obligations and good business ethics.

This policy applies to all users of the rebate99.fun website, the rebate99 mobile app, and any other digital services operated by our platform. By registering an account or using any rebate99 service, you consent to the data collection and processing practices described in this document.

Rebate99 collects several categories of information to ensure our services run safely, efficiently, and in compliance with applicable requirements. The following are the main categories of information we collect:

A. Registration Information (Provided Directly)

• Full name as shown on official identification documents.
• Date of birth and identification card number (MyKad) or passport.
• Active email address used for account communications.
• A valid Malaysian mobile phone number.
• Current residential address and postcode.

B. Financial and Transaction Information

• Bank account number and bank name for withdrawal purposes.
• Digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay).
• Records of all deposits and withdrawals including date, time, and amount.
• Betting history and gaming activity on the platform.

C. Technical Information (Collected Automatically)

• Your device's IP address when accessing the platform.
• Web browser type and device operating system.
• Login session data including date, time, and duration of use.
• Cookie data and related tracking technologies.
• General location data based on IP address.

Every piece of information we collect is used solely for legitimate purposes necessary to keep the rebate99 platform running smoothly. We do not use your data for any purpose beyond the scope stated below without your explicit consent.

• Account Management: Creates, verifies and maintains your player account securely.
• Transaction Processing: Facilitates all deposits and withdrawals quickly and accurately.
• KYC Compliance: Verifies your identity to meet anti-money laundering (AML) requirements.
• Platform Security: Detects and prevents fraudulent activity, hacking and account abuse.
• Customer Support: Helps resolve your complaints, inquiries and technical issues.
• Service Improvement: Analyzes usage patterns to improve the player experience.
• Platform Communications: Sends important account notifications, security updates and promotional information (if you have consented).
• Legal Compliance: Meets reporting obligations to relevant authorities when required by law.

Rebate99 takes your trust seriously. We do not share your personal information with any third party for commercial purposes. However, there are limited situations where data sharing is necessary to keep the platform operating safely and in compliance with the law.

Parties That May Receive Your Data

• Payment Providers: Financial institutions and payment processors that facilitate your deposit and withdrawal transactions. Only information necessary for transaction processing is shared.
• KYC Verification Services: Trusted third-party providers for verifying player identity documents for compliance purposes.
• Legal Authority: Police, courts, or regulatory bodies where a valid court order or legal requirement exists.
• Technical Infrastructure Providers: Cloud and cybersecurity service providers that help operate the platform — subject to strict confidentiality agreements.

Rebate99 invests seriously in cybersecurity infrastructure to ensure your personal and financial data is always protected against any threat. We employ multiple layers of protection working simultaneously to keep your account secure.

Technical Security Measures

• 256-bit SSL Encryption: All communications between your browser and rebate99's servers are encrypted using the same protocol adopted by the world's major banks.
• Two-Factor Authentication (2FA): An additional layer of security that ensures only you can access your account, even if your password is known by someone else.
• 24/7 Threat Monitoring: An always-on intrusion detection system that automatically identifies and blocks suspicious activity.
• Data Segregation: Financial information is stored separately from personal data with strict access controls.
• Regular Security Audits: Comprehensive security assessments by independent auditors are conducted every quarter to identify and address any vulnerabilities.

Rebate99 uses cookies and similar tracking technologies to enhance the user experience, ensure platform functionality runs correctly, and analyze usage patterns for continuous improvement.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. Cannot be disabled.
• Performance Cookies: Collects anonymous data on how players use the platform to help us identify technical issues and improve performance.
• Functional Cookies: Saves your preferences such as language, display settings and login details for your convenience.
• Analytics Cookies: Helps us understand overall usage patterns to make better product improvement decisions.

Cookie Controls

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your gaming experience. rebate99 respects the "Do Not Track" (DNT) settings configured in your browser.

As a rebate99 player, you have clear and enforceable rights regarding your personal data. rebate99 fully respects these rights and will process every related request within the stipulated timeframe.

To submit any request relating to the data rights above, please contact our privacy team by email at [email protected], stating the type of request and your account details. All requests will be processed within 14 working days.

Rebate99 retains your personal information only for as long as it is needed for the purposes stated in this policy or as required by applicable law. The following are our retention period guidelines:

• Active Account Information: Retained for the duration your account is active, plus 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends to meet AML/CFT requirements.
• Security and Technical Logs: Retained for 2 years for security investigation and audit purposes.
• Customer Support Records: Retained for 3 years from the date of last interaction.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with rebate99's standard security procedures.

Rebate99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

Any material changes to this policy will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect. The effective date of the latest version will always be displayed at the top of this document.

If you have any questions, concerns, or complaints about how rebate99 handles your personal data, we strongly encourage you to contact us directly. Our privacy team is ready to assist you.

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via rebate99.fun
• Supported Languages: Malay, Mandarin and English
• Target Response Time: Within 24 hours for general enquiries; 14 working days for formal data rights requests

We are committed to handling every privacy enquiry with seriousness and integrity. Your trust in rebate99 is an asset we safeguard with the utmost responsibility.